Privacy Policy

Last updated: January 2025

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

Account Information: Email address, username, password, and profile settings
Learning Content: Words, phrases, and vocabulary items you save in the app
Language Preferences: Your selected learning languages and interface language
Notification Settings: Your preferences for quiz frequency and timing
Support Communications: Messages you send to our support team

1.2 Automatically Collected Information

Usage Data: How you interact with the app, features used, and time spent
Device Information: Device type, operating system, unique device identifiers
Performance Data: App crashes, response times, and error logs
Learning Analytics: Quiz performance, review intervals, and progress metrics

1.3 Speech-to-Text Processing

Important: We do NOT store voice recordings. Our app uses on-device speech-to-text processing, meaning your voice is converted to text directly on your device and the audio is immediately discarded. No voice data leaves your device.

2. How We Use Your Information

2.1 Core Services

Learning Platform: Store and organize your vocabulary, track progress, and implement spaced repetition algorithms
Personalization: Customize learning intervals, notification timing, and content difficulty
Smart Notifications: Send quiz reminders based on optimal learning intervals and your availability preferences
Synchronization: Sync your data across devices when you're logged into your account

2.2 Improvement and Analytics

Performance Optimization: Identify and fix bugs, improve app stability and speed
Feature Development: Understand which features are most valuable to users
Learning Effectiveness: Analyze aggregated data to improve our spaced repetition algorithms

2.3 Communication

Support: Respond to your questions and provide technical assistance
Updates: Notify you of important changes to the service or terms
Security: Detect and prevent fraud, abuse, or security issues

3. Data Storage and Security

3.1 Data Storage

Cloud Infrastructure: We use secure cloud services (Firebase/Google Cloud) with data centers in the United States
Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
Access Controls: Strict access controls limit who can view your data to essential personnel only
Backup and Recovery: Regular backups ensure your learning data is protected against loss

3.2 Security Measures

Authentication: Secure login with password requirements and optional two-factor authentication
Monitoring: 24/7 security monitoring and automated threat detection
Vulnerability Management: Regular security audits and prompt patching of identified issues
Employee Training: All team members undergo security training and sign confidentiality agreements

3.3 Voice Processing

No Voice Storage: Speech-to-text conversion happens entirely on your device. No audio data is transmitted to our servers or stored anywhere. Only the resulting text is saved to your vocabulary list.

4. Information Sharing and Disclosure

4.1 Third-Party Services

We work with trusted third-party service providers who help us operate our service:

Firebase/Google Cloud: Data storage and app infrastructure
Apple Push Notification Service: Delivering quiz notifications on iOS
Analytics Services: Anonymized usage statistics to improve the app

These providers are contractually required to protect your data and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law, such as:

In response to legal process (subpoenas, court orders)
To protect our rights, property, or safety
To investigate potential violations of our Terms of Service

4.3 Business Transfers

If we are acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

4.4 What We Don't Do

No Selling: We never sell your personal information to advertisers or data brokers
No Marketing Lists: We don't share your contact information for marketing purposes
No Social Media Integration: We don't share your learning data with social networks

5. Your Privacy Rights

5.1 Access and Control

View Your Data: Access all personal information we have about you through your account settings
Update Information: Correct or update your account details, language preferences, and learning settings
Download Your Data: Export your vocabulary lists, learning progress, and account information
Delete Your Account: Permanently delete your account and all associated data

5.2 Communication Preferences

Notification Control: Customize or disable quiz notifications at any time
Email Preferences: Opt out of non-essential emails while keeping important account notifications

5.3 Regional Rights

California Residents (CCPA): You have additional rights including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (though we don't sell data).

European Residents (GDPR): You have rights including data portability, the right to be forgotten, and the right to restrict processing.

5.4 Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days and may require identity verification to protect your privacy.

6. Children's Privacy (COPPA Compliance)

Don't Forget is not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal information from children under 13.

If we learn that we have collected personal information from a child under 13:

We will delete that information as quickly as possible
We will disable the account immediately
We will not use the information for any purpose

For Ages 13-17: If you are between 13 and 17, please get your parent or guardian's permission before using Don't Forget or providing any personal information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].

7. Data Retention

7.1 How Long We Keep Your Data

Account Data: Retained while your account is active and for 30 days after deletion
Learning Data: Vocabulary and progress data kept while your account is active
Usage Analytics: Anonymized data may be retained for up to 2 years for service improvement
Support Communications: Kept for 1 year to provide consistent support

7.2 Automatic Deletion

If your account is inactive for 2 years, we will automatically delete all your personal data except for anonymized usage statistics.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

8.1 How We Notify You

Material Changes: We will email you at least 30 days before any material changes take effect
Minor Updates: Posted on this page with an updated "Last modified" date
In-App Notification: Important changes will be highlighted when you next open the app

Your Continued Use: By continuing to use Don't Forget after changes take effect, you agree to the updated policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States where our servers are located.

For European Users: We ensure adequate protection through standard contractual clauses approved by the European Commission.

For All Users: Regardless of where your data is processed, we apply the same privacy protections described in this policy.

10. Contact Us

Privacy Questions: If you have questions about this Privacy Policy or our data practices, please contact us at [email protected]

Data Protection Officer: For GDPR-related inquiries, contact our DPO at [email protected]

Mailing Address:
Reely AI, Inc.
Attn: Privacy Team
[Address to be updated]
United States

Response Time: We aim to respond to all privacy inquiries within 30 days.